Map-first discovery
Find property using real map pins, wards, municipalities, and districts.
MeroEstate Help Center
Everything you need to move with confidence.
Learn what MeroEstate does, follow clear step-by-step workflows, and get help when something does not look right.
Start here
What MeroEstate is and how it works
MeroEstate brings Nepal's community-created listings, map-based discovery, direct communication, and ownership workflows into one place.
- 01
Explore the map
Search land, houses, apartments, rentals, and commercial spaces by location and filters.
- 02
Review the details
Open a listing to inspect photos, price, location, property information, and the lister profile.
- 03
Save or connect
Favorite listings for later and use the Messages inbox to speak directly with another user.
- 04
List and manage
Publish your own property, follow its review status, update details, and track views and saves.
Core features
Built for finding, listing, and connecting
Land and housing
Explore land parcels separately from houses, apartments, rentals, and commercial listings.
Favorites
Save interesting listings to your profile and return to them later.
Direct messaging
Use the real-time inbox to communicate with buyers, sellers, and other members.
Verification
KYC badges and ownership-review workflows help establish trust.
Listing insights
Owners can see real views, favorites, and save rate for their listings.
Community
Discover profiles and take part in MeroEstate social activity.
Personal preferences
Switch language and theme, then manage profile and notification preferences.
Representation guide
Ownership stays with you. Access follows a clear hierarchy.
Representation lets an individual authorize a verified broker to manage agreed work on MeroEstate. Every relationship, permission, property assignment, reassignment, and removal is recorded so responsibility stays visible.
The hierarchy
Corporation (optional)
A verified company can contain an owner, administrators, managers, and brokers. A broker without an active company membership is shown as a solo broker.
Broker
The broker represents an individual through one auditable relationship. Corporate managers may reassign a corporate client only through the protected reassignment workflow.
Individual property owner
The individual always remains the legal owner. Representation delegates selected platform actions; it never transfers ownership of the account or property.
Property assignments
A relationship can cover every property, selected properties, and optionally future properties. Each active property assignment has only one responsible broker relationship.
Buyers and leads are outside this authority chain. They may contact the listing contact, but they do not receive management access.
Who can do what
IndividualOwns the account and property; chooses, limits, or removes representation.
Solo brokerRepresents clients independently and is not attached to a corporation.
Corporate brokerRepresents clients while operating under one active corporation membership.
Corporation owner/admin/managerManages company brokers, invitations, and protected client reassignment.
MeroEstate adminReviews corporations and disputed removals; may suspend or restore unsafe relationships.
Scope and permissions
Scope answers which properties the broker manages. Permissions answer which actions the broker may take. Both must allow an action before it succeeds.
Available scope
- All current properties
- Only properties selected by the owner
- Future properties, only when the owner opts in
Permission examples
- Create listings and edit listing details
- Upload property photos, videos, and documents
- View or respond to messages and manage leads
- Schedule viewings and view listing analytics
- Request a price change that still needs owner approval
- High-risk actions such as direct price changes or marking sold only when explicitly granted
How a relationship starts
- 1. Owner initiated: the individual searches for a broker by email, chooses property scope and permissions, and sends a request.
- 2. Broker initiated: a verified broker may invite or create a client account; the individual must set up the account and confirm the relationship.
- 3. Activation: the relationship becomes active only after the required acceptance and verification steps.
- 4. Ongoing control: the owner can review the broker, company, properties, and permissions from Representation.
How removal and disputes work
- 1. Request: the owner chooses all or selected properties, gives a reason, confirms the password, and verifies the emailed code.
- 2. Broker response: the broker may approve release or explain a dispute within the response window.
- 3. Admin review:disputed cases use the immutable audit history and both parties' reasons.
- 4. Release: property assignments return to the owner, pending broker actions are cancelled, and listing conversations follow the responsible contact.
Relationship statuses
Pending
One party still needs to accept or verify the relationship.
Active
The broker may use only the agreed scope and permissions.
Removal requested
A release is in progress; sensitive pending actions are stopped.
Admin review
The parties disagree and MeroEstate is reviewing the audit history.
Reassignment pending
A corporate client must approve the proposed replacement broker.
Ended or suspended
The broker can no longer act through that relationship.
Guided help
Step-by-step workflows
Open any guide, follow the numbered steps, then use its direct action link.
How to chatStart and continue private conversations from your inbox.
- 1Sign in to your MeroEstate account.
- 2Open Messages from your profile menu.
- 3Choose an existing conversation or start a new chat and search for a user.
- 4Write your message and select Send. New messages arrive in real time.
How to create a listingPublish a land or property listing through the guided form.
- 1Sign in and select Create Listing.
- 2Choose land or property, its category, and whether it is for sale or rent.
- 3Pin the exact location on the map, then upload clear photos or videos.
- 4Add ownership proof when requested. These documents remain private for admin review.
- 5Complete the details, preview everything, and submit or publish.
- 6Track approval and make updates from Profile → My Listings.
How to contact an adminUse the contact directory for account, listing, safety, or technical help.
- 1Open the Contact page.
- 2Choose Administrator, Customer Care, or the general contact address.
- 3Include your registered email and listing ID when relevant.
- 4Never email your password or send ownership documents unless support explicitly requests them through a secure workflow.
How to change your passwordUse the secure email reset flow to choose a new password.
- 1Open Forgot Password from the login page.
- 2Enter the email registered to your MeroEstate account and submit the request.
- 3Enter the five-digit reset code sent to your email. The code expires after 15 minutes.
- 4Choose and confirm a new password with at least eight characters, an uppercase letter, and a number.
- 5If the email does not arrive, check spam and contact accounts@meroestate.pro.
How to customize MeroEstateAdjust the site to your language and viewing preference.
- 1Use the sun/moon control in the header to switch theme quickly.
- 2Use the EN/NP control to switch between English and Nepali.
- 3For more options, open Settings → Appearance.
- 4Your saved choice is reused when cookie consent allows local preferences.
How to change settingsYour account controls are collected in one place.
- 1Open your profile menu and choose Settings & Preferences.
- 2Update your public profile, photo, phone, and bio under Profile.
- 3Use Preferences, Appearance, and Notifications for personal choices.
- 4Use KYC for identity verification and Security for account protection.
How to join the Slack channelSlack membership is currently invite-only; no public invite is configured.
- 1Email Customer Care using the button below.
- 2Use the subject “MeroEstate Slack community invite”.
- 3Include your name and the email you want associated with Slack.
- 4The team will send the current invitation and community rules when access is available.
How to manage a listingKeep published information accurate and monitor engagement.
- 1Open Profile → My Listings.
- 2Select a listing to edit its details, location, contact information, photos, or videos.
- 3Review Performance Insights for total views, favorites, and save rate.
- 4Save your changes, or delete the listing only when you are certain it should be removed.
FAQ
Common questions, clear answers
Couldn't find your answer? Contact Customer Care and include the page, listing ID, or error you saw.
customercare@meroestate.proWhat is MeroEstate?
MeroEstate is a community-driven real-estate platform for Nepal. It helps people discover, list, and discuss land and property without depending on a national MLS or a formal street-address system.
How does location work without a street address?
Listings use GPS map pins together with ward, municipality, and district information. Always review the map and confirm the exact location with the lister before making a decision.
Does a verified badge guarantee a property?
No. Verification helps confirm identity or that submitted documents passed a review; it is not a legal guarantee, valuation, or substitute for independent due diligence.
Why is my listing pending?
Some listings and ownership claims require admin review. Check Profile → My Listings for the current status and any resubmission reason.
Where are my saved properties?
Sign in, open your profile menu, and choose Favorites. You can remove a saved listing by selecting its heart button again.
What should I do if chat is not updating?
Check your connection, refresh the Messages page, and confirm you are signed in. If the problem continues, include the other user and approximate time when contacting support—never include private message contents unless necessary.
How do I report a suspicious listing or user?
Do not send money or sensitive documents. Record the listing ID or profile name, then contact Customer Care or the Administrator through the Contact page.
Can I edit or remove my listing later?
Yes. Open Profile → My Listings, select the listing, and use its management page. Deletion is permanent, so editing or archiving is usually safer when available.
Is the Slack channel public?
Not currently. Invitations are handled by Customer Care so the team can share the current channel link and community rules safely.
Still need help?
Talk to a real person.
Customer Care handles product questions; Accounts handles sign-in and suspension issues.