1. Introduction and scope
MeroEstate is a Nepal-focused real estate marketplace that connects buyers, tenants, sellers, landlords, brokers, builders, companies, and other property participants. In this policy, “MeroEstate,” “we,” and “our” refer to the MeroEstate platform and its operator. This policy applies when you use our website, mobile application, support channels, and related services.
By using MeroEstate, you acknowledge the practices described here. Where consent is required, we ask for it separately.
2. Information we collect
Account and profile information
Name, email address, phone number, profile type, biography, profile and cover images, preferred language, notification preferences, verification status, and account-security records such as login time and failed sign-in attempts. We store password hashes, not plaintext passwords.
Listings and marketplace activity
Property descriptions, prices, categories, amenities, photos, videos, contact details, precise property coordinates, ward or municipality information, ownership claims, favorites, listing views, inquiries, reports, and other content you submit or interact with.
Verification documents
If you request account or property verification, we collect the citizenship, identity, ownership, or other supporting documents you choose to upload, together with review status and reviewer notes. These files are intended for authorized verification and trust-and-safety review, not public display.
Communications
Messages between members, message timestamps and read status, property inquiries, tour requests, reports, and communications with support. MeroEstate messages are not end-to-end encrypted.
Location and device permissions
With your permission, the mobile app can use foreground device location to fill a property pin or support a location-based feature. We only receive photos, videos, or files that you choose through the system picker. You can revoke location, photo, file, or notification permissions in device settings.
Usage and technical information
IP address, approximate city and country derived from IP, browser or device type, user-agent string, referring page, pages visited, timestamps, listing-view history, session and security logs, cookie or local-storage preferences, and mobile push-notification tokens. We may also receive diagnostic information that you send with a support request.
3. How we use information
- Create, secure, verify, and manage accounts.
- Publish, search, map, review, and manage property listings.
- Connect members and deliver messages, inquiries, and requested notifications.
- Review identity and ownership evidence and administer verification badges.
- Personalize language, theme, map, search, and notification preferences.
- Measure visits and listing engagement and improve platform performance.
- Detect spam, fraud, abuse, security incidents, and policy violations.
- Resolve disputes, respond to support, enforce our rules, and comply with law.
4. Public profiles and user-generated content
Property listings are public and can include photos, videos, price, description, precise or approximate property location, and the contact information supplied for the listing. Public profiles can display your name, profile type, biography, profile images, verification status, email address, and phone number. Do not publish confidential information or content you do not have the right to share.
Users are responsible for the accuracy and legality of their listings and uploads. We may review, restrict, suspend, or remove content or accounts to investigate fraud, infringement, safety concerns, or violations. A MeroEstate verification badge reflects our review process only; it is not a government guarantee, title certification, valuation, or legal opinion.
5. AI-assisted search
When you use natural-language property search, your search text is sent to Google Gemini to convert it into filters such as location, price, property type, beds, and baths. MeroEstate also uses a local fallback parser when AI search is unavailable. Do not include passwords, identification numbers, ownership documents, or other sensitive information in an AI query.
AI search helps retrieve listings; it does not make legal, lending, investment, eligibility, or property-ownership decisions for you.
6. Messages, moderation, and notifications
Messages are delivered to their participants and stored so the conversation can be displayed. Authorized MeroEstate administrators may access communications when reasonably needed for support, abuse prevention, safety review, dispute handling, or legal compliance. Deleting a message from your view may not remove the other participant's copy or records that must be retained for safety or legal reasons.
If you enable mobile notifications, an Expo push token is associated with your account. A message notification can send the sender name, a short message preview, and a chat identifier through the Expo Push Service. You can disable notifications in MeroEstate or your device settings.
8. Cookies and local storage
The website uses browser storage and cookies to record your consent choice and, when permitted, remember language and theme preferences. Google Translate may set a language cookie. We also record visit information such as IP address, approximate region, referring source, page path, device category, and user agent for security and usage analysis. Browser controls can clear or block cookies, but some preferences may stop working.
9. Data retention
We retain information while your account is active and for as long as reasonably necessary to provide MeroEstate, maintain listing and conversation integrity, complete verification, resolve disputes, prevent fraud, secure the platform, and meet legal obligations. Retention periods vary by data type and the reason it was collected.
Public content may remain visible until it is removed or the associated listing or profile is disabled. Verification and ownership records, moderation reports, security logs, and transaction or dispute records may be retained after account closure when reasonably necessary. When information is no longer needed, we delete it, de-identify it, or securely isolate it from routine use. Backup copies can remain temporarily until normal backup rotation completes.
10. Account and data deletion
Signed-in website users can go to Settings → Security → Delete Account and select Close my account. This immediately disables sign-in and the public account, but it does not necessarily erase every record immediately.
You can also request deletion without access to the app by emailing us from your registered address. Use the subject “MeroEstate account deletion request” and include the email or phone number associated with the account. We may ask you to verify ownership before acting on the request.
Request account deletionAfter verification, we will delete or de-identify personal data associated with the account unless retention is reasonably necessary for legal compliance, fraud and abuse prevention, security, disputes, or the rights of other users. Public profile access and sign-in credentials are disabled; listings may be removed or de-identified; messages already delivered to another user may remain in that user's conversation; and limited verification, audit, or safety records may be retained for the purposes described above.
11. Your choices and rights
Depending on applicable law, you may ask to:
- Access or receive a copy of personal information associated with your account.
- Correct inaccurate profile or listing information.
- Delete your account or particular information.
- Object to or restrict certain processing.
- Withdraw consent where processing depends on consent.
You can edit many details in MeroEstate settings, remove listings, change notification preferences, and revoke device permissions at any time. Contact us for requests that cannot be completed through the product. We may verify identity before releasing, changing, or deleting account information.
12. Security
We use safeguards designed for the sensitivity of the data, including password hashing, access controls, private storage and time-limited links for sensitive files, input validation, account-locking controls, and encrypted transport where supported. No online service is completely secure, so we cannot guarantee absolute security. Contact us promptly if you suspect unauthorized access to your account.
13. Children's privacy
MeroEstate is not directed to children under 13 or a higher minimum age required by local law. We do not knowingly collect personal information from children below the applicable age. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.
14. International processing
MeroEstate and its service providers may process or store information outside Nepal. Where required, we use appropriate safeguards for cross-border processing. Privacy and data-access laws in those locations may differ from the laws where you live.
15. Changes to this policy
We may update this policy as MeroEstate, our providers, or legal requirements change. We will post the revised policy here and update the effective date. If a change materially affects how we use personal information, we will provide additional notice through the website, app, or email when appropriate.
16. Contact us
For privacy questions, rights requests, or account deletion:
MeroEstateEmail: privacy@meroestate.pro
Website: https://meroestate.proView the full contact directory